Terms of Service and Privacy Policy

Effective Date: July 30, 2026

This Terms of Service and Privacy Policy Agreement (“Agreement”) governs your access to and use of the website located at https://www.hoodmech.com (“Website”), owned and operated by Hood Mechanical Inc. (“Company,” “we,” “us,” or “our”). This Agreement also governs our practices regarding personal information collected through the Website and communications initiated by the Company.

By accessing or using this Website or submitting personal information through any form or communication channel provided by the Company, you acknowledge that you have read, understood, and agree to be legally bound by this Agreement and all applicable laws and regulations, including the Telephone Consumer Protection Act (“TCPA”), Controlling the Assault of Non-Solicited Pornography and Marketing Act (“CAN-SPAM”), California Online Privacy Protection Act (“CalOPPA”), Children’s Online Privacy Protection Act (“COPPA”), and applicable CTIA Messaging Principles and Best Practices.

If you do not agree to these terms, do not access or use the Website or provide us with personal information.

1. Scope and Permitted Use

This Website is intended for individuals located within the United States who are at least eighteen (18) years of age.

The Website may be used only for lawful purposes related to reviewing services offered by the Company, requesting appointments, obtaining information, communicating with the Company, or managing an existing customer relationship.

Unauthorized use of the Website, including fraudulent submissions, scraping, attempts to disrupt Website operations, or other unlawful conduct, is prohibited.

2. Information We Collect

We may collect personally identifiable information through voluntary submissions made through Website forms, email, SMS or MMS messaging, live chat, telephone conversations, online scheduling tools, and other communication channels.

Information collected may include:

  • Name
  • Email address
  • Telephone number
  • Mailing or service address
  • Company name
  • Property or equipment information
  • Appointment and service history
  • Service-related preferences or needs
  • Information provided through customer communications

We may also collect information automatically through cookies, pixels, web analytics platforms, advertising platforms, and similar technologies. This may include browser information, device information, IP address, pages visited, referring sources, and Website activity.

3. How We Use Information

We may use collected information for purposes including:

  • Responding to service inquiries and appointment requests
  • Scheduling, confirming, rescheduling, and managing appointments
  • Providing estimates, service updates, and project communications
  • Delivering transactional and account-related communications
  • Following up on service requests, estimates, or incomplete booking requests
  • Sending maintenance and service reminders
  • Providing membership-related information and benefits
  • Requesting customer feedback, surveys, or reviews
  • Sending promotional offers or marketing communications by email, telephone, SMS, or MMS
  • Improving Website performance, customer experience, and Company services
  • Measuring marketing and advertising performance
  • Preventing fraud or misuse of the Website
  • Complying with legal and regulatory obligations

We do not sell personal information to third parties.

We may share information with affiliated companies and third-party service providers when reasonably necessary to operate our business, provide requested services, process payments, manage customer communications, maintain business systems, conduct advertising, or comply with applicable law.

4. Data Protection and Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect the confidentiality, integrity, and availability of personal information.

These safeguards may include:

  • Encryption of Website form submissions
  • Access controls limiting information to authorized personnel
  • Security monitoring and malware protection
  • Secure third-party payment processing
  • Appropriate security and confidentiality requirements for service providers

No method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of information submitted to or maintained by the Company.

5. Cookies and Tracking Technologies

The Website may use cookies, pixels, and similar tracking technologies for functionality, performance measurement, personalization, analytics, and advertising.

These technologies may be used to:

  • Maintain Website functionality
  • Understand how visitors use the Website
  • Improve Website content and performance
  • Measure advertising results
  • Deliver relevant advertising
  • Remember user preferences

Users may configure their browser settings to reject or restrict cookies. Disabling cookies may affect certain Website features or functionality.

The Website may use third-party analytics and advertising services, including Google Analytics, Google Ads, and similar platforms. These providers may collect information in accordance with their respective privacy policies.

6. Disclosure to Service Providers

We may share personal information with service providers that assist us with business-related functions, including:

  • Customer relationship and job management
  • Scheduling and dispatch
  • Telephone, email, chat, and SMS communications
  • Website hosting and management
  • Payment processing
  • Marketing and advertising
  • Customer surveys and review management
  • Data analytics and reporting
  • Financing requests or applications initiated by the customer
  • Other operational support services

These providers are permitted to access information only as reasonably necessary to perform services on our behalf and are expected to protect the confidentiality and security of that information.

We do not share mobile telephone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.

7. Communications and Marketing Disclosures

By voluntarily submitting your contact information and providing the applicable consent through the Website or another Company communication channel, you authorize Hood Mechanical Inc. to contact you through telephone calls, email, SMS, and MMS messaging.

Communications may include:

  • Appointment confirmations and reminders
  • Scheduling and dispatch updates
  • Service and project updates
  • Estimate follow-ups
  • Maintenance reminders
  • Membership information
  • Customer service communications
  • Review or feedback requests
  • Promotional offers and marketing messages
  • Account-related correspondence

Communications may be sent using manual or automated technology where permitted by law.

Message Frequency: Message frequency varies based on your service activity, appointment status, customer relationship, and participation in marketing communications. Recurring messages may be sent.

Message and Data Rates: Standard message and data rates may apply according to your mobile carrier and service plan.

SMS Opt-Out: You may revoke consent to receive SMS or MMS messages at any time by replying STOP. We may also recognize similar opt-out requests, including UNSUBSCRIBE, END, CANCEL, QUIT, or STOPALL.

Email Opt-Out: You may unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting the Company.

Consent to receive marketing communications is not a condition of purchasing goods or services.

Opting out of marketing communications will not prevent the Company from sending communications reasonably necessary to provide requested services, manage an active appointment or project, respond to an inquiry, or address an existing account.

8. SMS/MMS Program Terms

By opting into Hood Mechanical Inc.’s SMS or MMS messaging program, you consent to receive text messages related to:

  • Quotes and estimates
  • Appointment scheduling
  • Appointment confirmations and reminders
  • Technician or dispatch updates
  • Service and project updates
  • Maintenance reminders
  • Membership communications
  • Promotional offers
  • Customer service and account-related correspondence

Message Frequency: Message frequency varies. You may receive multiple messages during an active service request, appointment, installation, project, or customer support interaction.

Opting Out: To discontinue receiving messages, reply STOP. After submitting an opt-out request, you may receive one final confirmation message. You may opt back in by submitting a new consent request or replying START when supported.

Help and Support: Reply HELP for assistance or contact Hood Mechanical Inc. at (843) 325-3090.

Carrier Disclaimer: Mobile carriers are not responsible for delayed or undelivered messages.

Eligibility: You must be at least eighteen (18) years old and the authorized user of the telephone number provided.

Telephone Number Changes: If you discontinue or transfer a telephone number provided to the Company, you agree to notify us so the number can be removed from our communication records.

Data Use: SMS and MMS interactions are governed by this Agreement. Mobile telephone numbers and messaging consent records will not be sold or shared with third parties for their own marketing purposes.

9. California Privacy Disclosures

Although Hood Mechanical Inc. primarily serves customers in South Carolina, Website visitors may access the Website from other jurisdictions.

In accordance with CalOPPA and other applicable privacy requirements, we:

  • Allow users to visit the Website without voluntarily submitting personal information
  • Provide access to this policy through the Website
  • Provide a method for users to request corrections or updates to their information
  • Post material changes to this policy on the Website

The Website may permit third-party behavioral tracking through analytics and advertising platforms.

10. Children’s Privacy

The Website and Company services are not directed toward children under thirteen (13) years of age. We do not knowingly collect, use, or disclose personal information from children under thirteen. If you believe a child has submitted personal information to us, please contact the Company so we can review and delete the information where appropriate.

11. Data Breach Notification

If the Company becomes aware of a breach involving personal information, we will investigate the incident and provide notifications as required by applicable federal and state law. Notification timing and methods may vary based on the nature of the incident, the information involved, legal requirements, law enforcement requests, and the Company’s ability to identify affected individuals.

12. CAN-SPAM Compliance

For commercial email communications, we are committed to:

  • Using accurate sender information and subject lines
  • Clearly identifying promotional content when required
  • Including a valid business mailing address
  • Providing a clear method to unsubscribe
  • Processing valid opt-out requests within the period required by law
  • Monitoring email communications sent on our behalf where reasonably appropriate

Unsubscribing from marketing emails will not prevent the Company from sending transactional or service-related communications.

13. Third-Party Websites and Services

The Website may contain links to third-party websites, payment processors, financing providers, scheduling platforms, manufacturers, social media platforms, or other external services.

The Company does not control and is not responsible for the content, security, availability, or privacy practices of third-party websites or services. Your use of third-party services is governed by the terms and privacy policies of those providers.

14. Website Information and Availability

We work to provide accurate and useful information through the Website. However, Website content may contain errors, omissions, or outdated information.

Service availability, pricing, promotions, financing, scheduling, and other Website information may change without notice. Information presented on the Website does not constitute a binding estimate, contract, warranty, or guarantee unless expressly confirmed in a written agreement issued by the Company.

We do not guarantee that the Website will always be available, uninterrupted, secure, or free from errors or harmful components.

15. Intellectual Property

Website content, including text, graphics, logos, images, videos, designs, and other materials, is owned by or licensed to Hood Mechanical Inc. and is protected by applicable intellectual property laws.

Website content may not be copied, reproduced, modified, distributed, published, displayed, or used for commercial purposes without prior written permission from the Company, except as permitted by law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Hood Mechanical Inc. and its owners, employees, representatives, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to:

  • Access to or use of the Website
  • Inability to access or use the Website
  • Website errors or interruptions
  • Delayed or undelivered communications
  • Reliance on Website content
  • Unauthorized access to information
  • Third-party websites or services

Nothing in this Agreement excludes or limits liability that cannot legally be excluded or limited under applicable law.

17. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Hood Mechanical Inc., its owners, employees, representatives, affiliates, and service providers from claims, damages, liabilities, losses, and expenses arising from your unlawful use of the Website, violation of this Agreement, or infringement of another party’s rights.

18. Governing Law and Jurisdiction

This Agreement is governed by the laws of the State of South Carolina, without regard to conflict-of-law principles.

Any dispute arising from or relating to this Agreement or use of the Website shall be subject to the jurisdiction of the state or federal courts serving Georgetown County, South Carolina, unless otherwise required by applicable law.

19. Severability

If any provision of this Agreement is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law. The remaining provisions will remain in full force and effect.

20. Modifications to This Agreement

We reserve the right to update or amend this Agreement at any time.

Updates will be posted on this page with a revised effective date. Continued use of the Website after an updated Agreement is posted constitutes acceptance of the revised terms to the extent permitted by law.

21. Contact Information

For questions regarding this Agreement, requests related to personal information, or requests to withdraw communication consent, please contact:

Hood Mechanical Inc.
52 Capers Way
Pawleys Island, SC 29585
Phone: (843) 325-3090
Website: https://www.hoodmech.com